Ruby Speaking: Unveiling the Reality of Contact Centres
As a riveting narrative and sharp social commentary, ITVX's new series ‘Ruby Speaking’ is re-igniting conversations about the realities of working in a contact centre. Set within the fictional Hell...
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The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?
The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...
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Highlights from Talking Talent with Martin Teasdale, founder of Get Out of Wrap
Martin Teasdale is the founder of the Get Out of Wrap (GOOW) podcast, GOOW TV, and the Team Leader Community. He created the UK's first podcast solely designed for the contact centre community four...
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Digital Transformation in the Contact Centre: Insights from Customer Experience Transformation Expert, Mark Nichols
Whilst digital transformation accelerated at pace for many businesses throughout the pandemic, many leaders put their plans on hold. We asked a highly experienced customer experience transformation...
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Delivering 120 Compliant Temporary Customer Service Workers to Atos
Atos SE (Societas Europaea) is a leader in digital services with clients across Defence, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, an...
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Developing the Talent Value Proposition for CCW
Consumer Council for Water (CCW) is an independent organisation that advocates for water consumers in England and Wales. Since 2005, they have helped thousands of consumers resolve complaints again...
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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition
We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support the set-up of a dedicated contact centre to handle enquiries from e...
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50 compliant temporary workers supplied to Teleperformance within 24 hours
Due to challenges within their current supply chain, Teleperformance, a leading BPO provider approached Greenbean for a cost-effective solution to create and engage a reactive talent pool of immed...
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