Building a new customer hub for Ocado in a candidate short market
In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting and on...
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Supporting Tesco Bank contact centre through period of peak call volumes
Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...
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Sage UK bolstered technical support function with 40 temporary workers
Global software business Sage UK was undergoing a period of change and needed to rapidly ramp up its technical support function with an additional 40 FTE for a temporary period.The Scope40 temporar...
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Helping to Build Atom Bank Within an 18 Month Period
The ChallengeAtom Bank entered into partnership with us to help build the UK’s 1st digital only bank based in Durham in the North East of England. The success of this challenger bank relied on th...
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RPO delivers c800 hires p.a.for Santander throughout the UK
Our relationship with Santander Operations grew organically over a 10-year period and we were successfully awarded the RPO contract for the end-to-end delivery of all appointments throughout the UK...
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Building a new multilingual service centre for Xplor
Xplor, a global leader in the provision of enterprise software, payments, and commerce-enabling solutions for the health & fitness industry, selected Newcastle city centre as the location for its ...
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Virtual assessment centre reduces time-to-hire at Tesco Bank
Due to the pandemic and its unique set of challenges, we looked at developing a Virtual Assessment Centre to guarantee an effortless recruitment drive for Tesco Bank. Our goal was to ensure that th...
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Recruitment, HR and Marketing working together at Darlington Building Society
Having undergone an exciting rebrand and about to embark on a sustained period of growth, Darlington Building Society identified the need for a professional recruitment partner to manage recruitme...
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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition
We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support the set-up of a dedicated contact centre to handle enquiries from e...
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