Impact on Contact Centres: Insights from The Martin Lewis Money Show on Latest FCA and Ofgem Regulations
Last evening, Kerri Rankin and I were privileged to experience firsthand a live TV event that directly aligns with the core issues facing the financial services and energy sectors, the Martin Lewi...
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Filling Critical Roles to Boost Performance at Northumbrian Water
Northumbrian Water Limited (NWL) is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham, and parts of...
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Delivering a Successful Recruitment Solution for Northern Powergrid
Northern Powergrid is responsible for managing the electricity network that powers everyday life for more than 8 million people across 3.9 million homes and businesses in the North East, Yorkshire,...
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Senior, specialist and volume recruitment for Verisure's new centre of excellence
Verisure, Europe’s leading supplier of Smart Alarms for homes and businesses were looking to relocate its contact and alarm receiving centre out of London in a move that would enable them to attrac...
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Mitigating the risk to fulfilment for leading utilities provider npower
Following a challenging period for npower, Greenbean was engaged to attract and deliver 40 permanent Customer Advisors to manage increased call volumes. Uncertainty in the utility market combined ...
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