Transforming Contact Centre Recruitment in 2025
The UK contact centre industry is losing talent and money. With recruitment costs exceeding £4,000 per hire and attrition rates at 30.2%, each departure triggers a costly cycle of recruitment and ...
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Project Recruitment Transforms Talent Acquisition for Northern Powergrid
Having worked alongside Northern Powergrid for many years, Greenbean was chosen as its recruitment partner of choice to support the launch of their state-of-the-art, purpose-built offices in Sunde...
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6 Essential Questions When Choosing a Recruitment Agency to Manage Your Temporary and Contractor Workforce
Managing a flexible workforce through a managed service provision (MSP) has become increasingly crucial for UK businesses navigating economic uncertainty. As organisations lean more heavily on temp...
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Top 4 Recruitment Predictions for 2025
How RPO, MSP, and Workforce Trends Will Shape Recruitment in 2025Remember when remote work was the exception, not the norm? As we look toward 2025, the recruitment landscape continues its dramatic...
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The Key to a Positive Candidate Experience: Setting Expectations and Meeting Them
In a candidate-driven job market, delivering an exceptional candidate experience isn’t optional—it’s essential. The key lies in setting clear expectations and, most importantly, meeting them. In t...
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The Power Duo: How HR and Tech Synergy Drives Successful Transformations
Remember when "digital transformation" was just a buzzword? Well, those days are long gone. In today's fast-paced business world, change isn't just constant – it's often necessary for survival. Su...
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Enhancing Contact Centre Agent Skills Through Microlearning: Improving Customer Experience, Onboarding, and Reducing Attrition
We all strive for a more efficient and effective contact centre, and whilst AI, self-serve, and technology plays directly into this, voice still accounts for nearly 50% of traffic and customer int...
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Tackling the Talent Tangle: How Project RPO Solves Recruitment Challenges in Business Transformation
Remember when finding the right talent was as simple as posting a job ad and waiting for the CVs to roll in? Those days are long gone, especially when it comes to recruiting for business transform...
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The Importance of Inclusive Recruitment: Lessons from the Recent Age UK Discrimination Case
As the workforce continues to change, the importance of inclusive recruitment practices cannot be overstated. The recent discrimination case involving Age UK serves as a stark reminder of the risk...
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