Enhancing Contact Centre Agent Skills Through Microlearning: Improving Customer Experience, Onboarding, and Reducing Attrition
We all strive for a more efficient and effective contact centre, and whilst AI, self-serve, and technology plays directly into this, voice still accounts for nearly 50% of traffic and customer int...
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Tackling the Talent Tangle: How Project RPO Solves Recruitment Challenges in Business Transformation
Remember when finding the right talent was as simple as posting a job ad and waiting for the CVs to roll in? Those days are long gone, especially when it comes to recruiting for business transform...
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