Enhancing Contact Centre Agent Skills Through Microlearning: Improving Customer Experience, Onboarding, and Reducing Attrition
We all strive for a more efficient and effective contact centre, and whilst AI, self-serve, and technology plays directly into this, voice still accounts for nearly 50% of traffic and customer int...
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2024 Strategy for Contact Centre Recruitment and Retention with Learnboarding
As we step into 2024, it's essential for businesses, particularly those in the customer service industry, to reevaluate their recruitment and retention strategies. A recent Institute of Customer Se...
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The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?
The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...
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Greenbean Launches GROW Programme - An Innovative Recruitment & Training Solution for the Contact Centre Industry
Greenbean, a leading recruitment partner in the contact centre industry, in association with The Forum Learning Academy, is thrilled to introduce GROW (Get Ready for Opportunities at Work). This un...
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Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions
Sarah Hunt appointed to launch the contact centre training programme, GROW, and new Talent Advisory Services. Greenbean is delighted to announce the appointment of Sarah Hunt as Associate Direct...
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