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Combatting Contact Centre Attrition: Modern Recruitment Tactics for Today’s Workforce
In a recent Contact Babel report, a concerning 12% of contact centres noted that over a quarter of their new recruits left within their first three months. Such a statistic prompts crucial questio...
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Don't Play Roulette with Your Recruitment: The Importance of Pre-Employment Background Checks
In today's competitive and fast-paced business environment, the recruitment process can be a challenging task. But the urgency to hire shouldn't lead to cutting corners, especially when it comes t...
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Transforming Contact Centres: A Journey of Authentic Leadership and Industry Recognition
Recently, we had the privilege of Talking Talent with Marco Jetmir Ndracaj, an award-winning Director of Contact Centre Services for Shared Services Connected Ltd (SSCL), at their Newcastle contact...
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How do you know if your recruitment process is ‘Kenough?’ Lessons Inspired by the New Barbie Film
The latest Barbie film is more than just an animated adventure. It carries a myriad of lessons not only for its young audience, but also for organisations seeking to attract, hire, and retain top...
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Ruby Speaking: Unveiling the Reality of Contact Centres
As a riveting narrative and sharp social commentary, ITVX's new series ‘Ruby Speaking’ is re-igniting conversations about the realities of working in a contact centre. Set within the fictional Hell...
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The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?
The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...
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Greenbean Launches GROW Programme - An Innovative Recruitment & Training Solution for the Contact Centre Industry
Greenbean, a leading recruitment partner in the contact centre industry, in association with The Forum Learning Academy, is thrilled to introduce GROW (Get Ready for Opportunities at Work). This un...
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