Model One

Model One: Ready-to-Deploy Pre-Boarding Solution

GROW represents our modern approach to pre-boarding, designed to engage your new hires right from the moment they receive their offer and enter the vetting and referencing period. Hosted on our mobile-friendly e-learning platform, this comprehensive set of digestible modules serves as a powerful tool to keep your recruits involved and invested during this crucial transition phase.

Flexible and Accessible Learning

Our e-learning platform is designed with convenience and accessibility in mind. Each module is concise, with a maximum duration of 10 minutes, making it ideal for learning sessions during breaks, commutes, or any spare time your new hires might have. This flexible and mobile-friendly design ensures that learning can take place anytime, anywhere, fostering habits of continuous growth and development. Successful completion of Box Sets 1 and 2 leads to a foundation-level accreditation, a testament to your new hire's learning and dedication.

Boosting Engagement and Retention

We believe that informed and engaged recruits are more likely to stay committed to their roles. By providing the opportunity to learn and grow from the moment they receive their offer, we cultivate a sense of investment and belonging, significantly increasing the likelihood of successful onboarding and long-term retention.

Box Set 1: Laying the Foundation for Success

Each module in Box Set 1 delves deep into the key aspects of the contact centre industry. It covers the industry's history and evolution, explores potential career pathways, demystifies key terminologies, and emphasizes the importance of the right mindset. By giving your new hires early access to this vital industry knowledge, we set them up for success and ensure they enter their roles with a solid foundation. Additionally, GROW can be used as a refresher for individuals with previous contact centre experience, ensuring that all new starters, regardless of their background, begin with the same foundation-level knowledge, fostering consistency and alignment across your team.

Box Set 2: Enhancing Practical Understanding and Accreditation

This comprehensive set of modules is designed to be flexible and accessible, allowing learners to engage with the material at their own pace over their initial three months in the role. This set complements and enhances their induction and onboarding training, supporting a holistic learning experience.

The flexibility of this programme caters to varying learning styles and paces, giving recruits the freedom to access and revisit the modules as needed. This blend of structured learning and self-paced study ensures a robust understanding of contact centre operations and dynamics. Box Set 2 plays a crucial role in preparing your new hires for their first six months on the job, equipping them with a deeper, practical understanding of the contact centre environment.

Upon completing both Box Sets 1 and 2, recruits will earn a foundation-level accreditation and a certificate from The Forum, a highly respected institution within the contact centre industry. This accreditation is a tangible acknowledgment of their learning journey, showcasing their preparedness for a successful career in the sector.

Investment Overview: Comprehensive Recruitment and Learning

Our all-inclusive package covers attraction, recruitment, and learning components, designed to deliver immediate value and long-term benefits to your organisation. This investment sets your new hires up for success right from the start, with foundation-level accreditation and a certificate from The Forum.

To explore our pricing options and learn how we can tailor our services to meet your specific needs, please reach out to our team. We’re happy to discuss your requirements and provide detailed information on our investment packages.

Contact Us Today

By raising industry standards and thoroughly preparing your new hires for the realities of their role, GROW ensures that your team is set up for long-term success from day one. Ready to transform how you onboard talent into your contact centre? Contact Julie Mordue today for further information, a demonstration of the platform, or to request a personalised quote.