Announcing the shortlist for NECCA20…

The shortlist for The North East Contact Centre Awards 2020 NECCA20 has been revealed. The shortlist for NECCA20 has been announced.   includes a broad range of public and private sector businesses which demonstrates the diversity of the region’s contact centres. Congratulations to the following individuals, teams and organisations:

CUSTOMER SERVICE STAR

Leanne Breen, Barclays

Caroline Gallagher, Sage

Marc Thompson, Sage

Melenie Doran, BGL Customer Services

Michelle Manson, North East Ambulance Service

CUSTOMER SALES STAR

David Smith, Virgin Money

Carolyn Borthwick, Parkdean Resorts

Jess Guyatt, Worldpay from FIS

Katy Pratt, Worldpay from FIS

Kelly Swinbank, Worldpay from FIS

CUSTOMER MULTI-CHANNEL STAR

Rachael Chambers, BGL Customer Services

Calvin Oldham, Sage

Charlotte Lawson, Whistl

Anna Hudson, Barclays

Jennie Flynn, AND-E (Aioi Nissay Dowa Insurance Europe)

SERVICE TEAM LEADER

Michael McFarland, Sage

Andrea Peel, BGL Customer Services

Shaun Hush, North East Ambulance Service

Trevor Johnson, Worldpay from FIS

Jonny Atkinson, Parkdean Resorts

SALES TEAM LEADER

Romana Moffatt, Worldpay from FIS

Lynsey Heron, Sage

Corey Badminton, Parkdean Resorts

Paula Oliver, Kura

MULTI-CHANNEL TEAM LEADER

Jonny Bruce, Barclays

Darren McKenzie, AND-E (Aioi Nissay Dowa Insurance Europe)

Kieren Grievson, Kura

INSPIRATIONAL LEADER

Brendan Mannion, Barclays

Nichola Hall, Sage

David Molyneux-Johnson, Home Group

Lynn Huldie, North East Ambulance Service

Elaine Easton, Worldpay

SUPPORT SUPERSTAR OF THE YEAR

Nick Watt, Northumbria Police

Kylie Smith, Sage

Holly Harris, Sage

Tracey Soulsby, North East Ambulance Service

Abby Mullholland, First Source

TEAM OF THE YEAR – CUSTOMER

Workforce Management Team, NHS Business Services Authority

Lending Support Team, BGL Customer Services

Operations Contact Centre NWG, Northumbrian Water

RBS PPI Team, First Source

HRP Outsource Team, Sage

Customer Service Centre, Northumbria Police

The Making it Easy Team, Worldpay from FIS

TEAM OF THE YEAR – COMPANY

Customer Operations Team, NHS Business Services Authority

Customer Reliability Team, Sky

Resource Team, Sage

Natural Conversations Project Team, The AA

Closing Team, Sage

TEAM OF THE YEAR – COLLEAGUE

Perform Team, Sage

Colleague Engagement Team, Sage

People and Culture Team, AND-E (Aioi Nissay Dowa Insurance Europe)

IT Services Team, Newcastle Strategic Solutions

People Development Team, Sage

TEAM OF THE YEAR – COMMUNITY

Sunderland MI Community Team, BG Customer Services

CCS Wellbeing and Inclusion Network Members, NHS Business Services Authority

OUTSOURCING PROVIDER OF THE YEAR

Auxillis

Kura

Whistl

BUSINESS CONTINUITY & INNOVATION

Northumbria Police

Newcastle Strategic Solutions

AND-E, Aioi Nissay Dowa Europe

EDF

NHS Business Services Authority

MOST EFFECTIVE EMPLOYEE ENGAGEMENT

AND-E, Aioi Nissay Dowa Europe

CONTACT CENTRE OF THE YEAR – UNDER 250 SEATS

Serco

Sky

Parkdean Resorts

CONTACT CENTRE OF THE YEAR – OVER 250 SEATS

Sage

BGL Customer Services

NHS Business Services Authority

EDF

Auxillis

The team at greenbean wish those making the shortlist for NECCA20 the very best of luck during the next phase of judging.