Winners of NECCA20 announced in online awards ceremony
The winners of the 17th North East Contact Centre Awards (NECCA20) were announced on Friday 20th November 2020.
Due to the ongoing impact of Covid-19 the 2020 awards ceremony moved to a live online broadcast hosted by BBC presenter Charlie Charlton, and received almost 3,000 views.
The full list of winners are:
CUSTOMER SERVICE STAR
Winner: Michelle Manson, North East Ambulance Service
Highly Commended: Caroline Gallagher, Sage
Finalists: Leanne Breen, Barclays
Marc Thompson, Sage
Melanie Doran, BGL Customer Services
CUSTOMER SALES STAR
Winner: Jess Guyatt, Worldpay
Finalists:
David Smith, Virgin Money
Carolyn Borthwick, Parkdean Resorts
Katy Pratt, Worldpay from FIS
Kelly Swinbank, Worldpay from FIS
CUSTOMER MULTI-CHANNEL STAR
Winner: Jennie Flynn, AND-E
Highly Commended: Calvin Oldham, Sage
Finalists:
Rachael Chambers, BGL Customer Services
Charlotte Lawson, Whistl
Anna Hudson, Barclays
SERVICE TEAM LEADER
Winner: Shaun Hugh, North East Ambulance Service
Highly commended: Andrea Peel, BGL Customer Services
Finalists:
Michael McFarland, Sage
Trevor Johnson, Worldpay from FIS
Jonny Atkinson, Parkdean Resorts
SALES TEAM LEADER
Winner: Romana Moffatt, Worldpay
Highly commended: Lynsey Heron, Sage
Finalists:
Corey Badminton, Parkdean Resorts
Paula Oliver, Kura
MULTI-CHANNEL TEAM LEADER
Winner: Jonny Bruce, Barclays
Finalists:
Darren McKenzie, AND-E (Aioi Nissay Dowa Insurance Europe)
Kieran Grieveson, Kura
INSPIRATIONAL LEADER
Winner: Nichola Hall, Sage
Highly commended: Brendan Mannion, Barclays
Finalists:
David Molyneux-Johnson, Home Group
Lynn Huldie, North East Ambulance Service
Elaine Easton, Worldpay
SUPPORT SUPERSTAR OF THE YEAR
Winner: Kylie Smith, Sage
Highly commended: Nick Watt, Northumbria Police
Finalists:
Holly Harris, Sage
Tracey Soulsby, North East Ambulance Service
Abby Mullholland, First Source
APPRENTICE OF THE YEAR
Winner: Rebecca Longstaff, Sage
TEAM OF THE YEAR – CUSTOMER
Winner: Customer Service Centre, Northumbria Police
Highly commended: Lending Support Team, BGL Customer Services
Finalists:
Workforce Management Team, NHS Business Services Authority
Operations Contact Centre NWG, Northumbrian Water
RBS PPI Team, First Source
HRP Outsource Team, Sage
The Making it Easy Team, Worldpay from FIS
TEAM OF THE YEAR – COMPANY
Winner: Natural Conversations Project Team, The AA
Highly commended: Customer Reliability Team, Sky
Customer Operations Team, NHS Business Services Authority
Resource Team, Sage
Closing Team, Sage
TEAM OF THE YEAR – COLLEAGUE
Winner: People and Culture Team, AND-E
Finalists:
Perform Team, Sage
Colleague Engagement Team, Sage
People and Culture Team, AND-E
IT Services Team, Newcastle Strategic Solutions
People Development Team, Sage
TEAM OF THE YEAR – COMMUNITY
Winner: Sunderland MI Community Team, BGL Customer Services
Finalist: CCS Wellbeing and Inclusion Network Members, NHS Business Services Authority
JUDGES AWARD
This was an additional award as agreed by the judges to recognise NHS Business Services Authority (NHS BSA) for their outstanding response to the pandemic.
OUTSOURCING PROVIDER OF THE YEAR
Winner: Kura
Finalists:
Whistl
Auxillis
BUSINESS CONTINUITY & INNOVATION
Winner: Newcastle Strategic Business Solutions
Finalists:
Northumbria Police
AND-E
EDF Energy
NHS BSA
MOST EFFECTIVE EMPLOYEE ENGAGEMENT
Winner: AND-E
Finalist:
EDF Energy
CONTACT CENTRE OF THE YEAR – Under 250 SEATS
Winner: SERCO
Finalist:
Parkdean Resorts
CONTACT CENTRE OF THE YEAR – OVER 250 SEATS
Winner: Sage
Highly commended: BGL Customer Services
Finalist:
EDF Energy
NHS BSA
Auxillis
SPRING CELEBRATION
A spring celebration event is planned for 7th May 2021 when it is hoped the industry can get together, hear from the winners and look forward to the 2021 awards programme. Further information can be found on NECCA’s website here.
