We are currently partnering with an established financial services company based in Edinburgh who are looking for a Client Contact Adviser to join their team on a permanent basis.
This role has a salary range of £25,000- £27000 per annum, working 35 hours per week. Monday to Friday, 9am-5pm. After training there is also an opportunity for the role to go hybrid.
Exceptional customer service is key for this role and is the heart of the company, and our Client Relations team plays a crucial role in making that happen. As a Client Contact, you’ll ensure we provide top-notch service and a seamless experience for the companies customers.
In this front-line role, you’ll balance customer needs with a dynamic workload, handling multiple queries across various channels and ensuring service standards are met. Every day will be different, and the opportunities for growth are endless in our energetic, supportive team.
About you:
Reliable, organised, and proactive
Ability to deal with telephone calls professionally
Can communicate in various methods
Passionate about delivering exceptional customer service
A team player who thrives in a collaborative culture
Able to manage your workload while meeting high service standards
What’s in it for you:
By joining this team you will receive a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme allowing you to buy and sell up to 5 days (pro rata).
Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
Convenient Amenities: Coffee machines, located on the eastern edge of the city centre with direct links to the new central and main shopping area.
If you are interested in this full-time client contact role , click ‘apply now’and a member of our team will be in touch!
A little about the company
The company is a Financial Platforms group, and they help make retirement more rewarding. At this company people come first - whether it’s our colleagues, or the advisers and customers they support, they know that working in partnership and collaboration leads to the best outcomes. Together, they have shaped the platform to how it is today. They work hard, and they celebrate hard too.
Their ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. The company has come a long way since then, but our mission remains just as focused. That’s why their culture, values, and social responsibility are things they keep at the top of our agenda – because they know they matter and have a big impact.
The company's culture is one of the many things that sets them apart from the pack. They want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Inclusion and diversity
As with most things in life, who cares, wins. They really care about inclusion. For them it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. They owe it to ourselves and the industry to ensure they are playing our part in creating a fair, balanced and transparent financial services sector. More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development. The company offers a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
