Job Title: Social Media Assistant             

Location: Birmingham or Cardiff (Hybrid and Flexible Working Opportunities)

About us

CCW is the passionate independent voice, representing water consumers in England & Wales. We support thousands of people each year, providing free advice and support helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and the regulator to make change happen.

Our values:

We expect and support all CCW colleagues to embody and celebrate CCW’s values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

What you’ll be doing

As Social Media Assistant you will play a vital role in managing our social media presence and supporting our communication efforts. Reporting to the Communications and Marketing Manager, you'll have the opportunity to utilise your skills in generating engaging content and analysing data to drive our communication strategies forward.

In this role, you will be responsible for creating and scheduling high-quality content across various social media platforms in alignment with CCW’s social media strategy and brand guidelines. You will independently produce low-risk social media content, taking into account reputational risks, and analyse social media metrics to provide insights for future campaigns and strategies.

It is expected that you stay updated with the evolving social media landscape and adapt strategies accordingly. Additionally, you will manage essential resources for communication efforts and evaluate CCW's communication activities' effectiveness. You will efficiently run our social media channels and assist colleagues in effectively utilising social media. Equipped with tools such as a phone, laptop with relevant programs, and the ability to use a camera for podcast creation, you will also engage with experts and managers from other companies to foster collaboration.

Who we’re looking for:

As Social Media Assistant you will be able to demonstrate:

• Relevant experience in generating engaging content across various platforms.

• Proficiency in data analysis and reporting tools, including social media analytics.

• Familiarity with social media management tools such as Orlo, Hootsuite, and Sprout Social.

• High computer literacy and ability to quickly learn new systems.

• Experience in video/audio editing and graphic design.

• Knowledge of MS Excel for accurate data entry and presentation.

• Understanding of accessibility guidelines for social media.

• Ability to assess potential reputational risks associated with social media use.

• Strong research skills and capability to communicate new ideas effectively.

• Excellent written and verbal communication skills adaptable to different audiences.

• Strong interpersonal skills for effective collaboration with colleagues and stakeholders.

• Willingness and ability to learn design packages like Adobe.

Attitudes/Disposition:

• Creativity, innovation, and resourcefulness with adaptability to change.

• Skilful in storytelling and efficient task organisation.

• Team player with a proactive attitude.

Salary & Benefits:

A starting salary of £25,000.

Benefits including.

• Civil Service Pension with an employer contribution of 28.97%

• Flexitime with up to an extra 24 days off per year,

• Generous annual leave of 25 days holidays rising 1 day each year up to max of 30 days

• Flexible working options

• Retailer and healthcare discounts/cashback

• Travel Season Ticket Loans,

• Bicycle Loans,

• Employee Assistance Programme and much more.

Please note: This is a hybrid role with a requirement to visit the Birmingham office on a monthly basis.