We are working in partnership with Nucleus Financial who are looking for a Quality Assurance Administrator to join their team in Ipswich, providing compliant quality assurance services and promoting excellent customer outcomes.
What’s in it for you:
Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
The role:
Regular reviews on customer interactions and complaint handling with all team members within the Client Relations Team and on occasion, the wider department.
Give written and verbal feedback to the client relations team manager and individuals.
Reinforce positive feedback and detailed feedback summaries, highlighting areas of improvement.
Identify patterns leading to poor outcomes suggesting action plans to prevent it from reoccurring.
Prepare and maintain robust review records, alongside providing regular MI within the Client Relations Team and wider business.
Represent the brand values within your role.
Working with colleagues to make sure deadlines are met.
A bit about you:
As a Quality Assurance Administrator you love to work with smart people and know there is almost always a better way of doing things even if it can’t be delivered immediately. You want to be part of a collaborative culture where you feel empowered but always know you’ll never be left alone. In addition, we would like the person in the role to have:
A track record of delivering quality work in your current role.
Strong written and verbal communication, and the ability to positively provide feedback.
Excellent attention to detail and strong analytical skills.
Collaboration skills, working closely with colleagues.
The desire to always be improving.
Always wanting the best for customers.
If you are interested in this Quality Assurance Administrator role at Nucleus Financial, click ‘apply now’ and a member of the team will be in touch!
Our commitment to Equity, Diversity, and Inclusion
Our commitment to Equity, Diversity, and Inclusion (ED&I) is rooted in our mission to enhance retirement and achieve positive customer outcomes. Fostering a culture of diversity not only boosts creativity and innovation but also aligns with our goal of representing the communities we serve. By integrating ED&I into our journey to becoming best-loved platform, we aim to attract customers who value commercial, ethical, and sustainable practices, ultimately driving great customer outcomes.
Nucleus Financial is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, Nucleus Financial provide reasonable adjustments to support individuals of all abilities. In pursuit of this goal, Nucleus Financial seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued.
