New Day is looking for Digital Coordinators to join their award-winning contact centre in Morley, Leeds.

Join a dynamic and expanding digital customer service team, where your passion for delivering outstanding customer experiences will truly shine. You'll empower customers by guiding them on how to make the most of their app, fostering their ability to self-serve in the future. Engaging with customers across all our brands, you'll demonstrate empathy, strong problem-solving skills, and a genuine passion for customer satisfaction. Your tech-savviness and ability to coach customers on using the app will be key to their success.

NewDay operates in a strict, regulated financial services environment so the highest integrity and compliance in operating and regulatory procedures is critical.

With this role comes the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in our digital contact centre in Morley, Leeds.

What’s in it for you:

• Rewarding pension scheme (The company will double match your personal contributions up to 8%)

• MediCash healthcare scheme

• Life assurance

• Employee Assistance Programme

• Free healthy food and drinks

• 26 days holiday, extra day per year of service (maximum 4)

• Holiday buy scheme- up to 5 days

• Family leave

• Hybrid working model, 50% at home

• Access to Calm premium

• Flu vaccinations onsite

• Wellbeing fortnights

• Cycle to work scheme

• Bonus sacrifice

• Season ticket loan for travel

• Opportunity to work overseas after probation, up to 5 days on two separate occasions

At NewDay, our customers are at the heart of everything we do. This means that your responsibilities will include:

• Handling customer questions and queries via inbound and at times, outbound telephone calls.

• Providing excellent customer service whilst ensuring all calls are handled in compliance with our internal processes and regulatory requirements.

• Promoting our Digital Servicing options (Mobile app, Digital Messaging) to customers, helping them to understand the benefits and overcome any objections so that they feel secure and confident online.

• Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management

• Taking ownership for customer complaints, resolving as many as possible at the first point of contact and escalating others.

A bit about you:

• Listening and written communication

• Having empathy with people in difficult situations

• Working in a lively, fast-paced team set up

• Having an eye for the little details and inputting them into our systems accurately

• Identifying problems and finding solutions

• Maintaining a positive attitude and a great speaking manner

If you're looking for a career where you can make a real difference in people's financial lives, starting in a telephony customer service role at NewDay can open doors to exciting opportunities in other areas of the business. Interested in this Digital Coordinator role? Click 'apply now' and a member of our team will be in touch!