We are currently working in partnership with Verisure to recruit a dedicated Call Centre Agent to join the customer service team in Newcastle.

In this role, you’ll deliver exceptional customer service to clients while helping to protect what matters most to them. Verisure is a leading European provider of monitored security systems, offering peace of mind to millions of families and businesses.

The starting salary is £23,000, rising to £25,000 with role progression, plus a £1,200 performance-based bonus.

As a Call Centre Agent, you will work 37.5 hours per week, with shift patterns of 7.5-hour shifts between 8am and 9pm, Monday – Sunday.

Benefits Package:

• 29 days (increasing to 31 after 12 months’ service), including bank holidays

• Your birthday off

• Discounted gym and health club memberships

• Private healthcare and a MediCash cash plan

• Freebies and discounts through PerkBox

• Employee referral program

• Enhanced maternity and paternity schemes

• Discounts on security systems

• Go green with the Cycle to Work scheme

• Convenient access to an onsite coffee shop and canteen

Key Responsibilities:

• Provide outstanding customer service in an inbound call centre environment

• Handle customer complaints professionally and effectively

• Answer customer inquiries, assist with billing questions, and process payments

• Make outbound calls to follow up with customers as needed

• Accurately update and maintain customer records

Career Opportunities:

This role provides opportunities for growth and career development. With internal mobility, training and development, and international opportunities, you’ll have tools to build a rewarding career while developing valuable new skills.

If you are interested in this Call Centre Agent role, click ‘apply now’ and a member of our team will be in touch!

Start date:18th November

Diversity & Inclusion

Greenbean’s partner is an equal-opportunities employer. They value the richness that diversity brings and encourage applicants from all backgrounds to apply. They champion an inclusive, collaborative culture and empower all employees to succeed. If you have specific requirements during the recruitment process, please let us know; we’re happy to support you.