We’re looking for a brilliant Team Manager to join the Client Solutions team at Nucleus Financial in Glasgow. This team, renowned as the 'face of the company,' is dedicated to delivering unparalleled client service, ensuring customers are at the heart of everything they do.
The role offers a unique opportunity to shape and elevate a high-performing team. As the successful Team Manager, you will coach and develop a team of 10-15 professionals, nurturing their skills to provide world-class client service. Your leadership will be instrumental in driving excellence, fostering innovation, and creating meaningful impact both within your team and its valued clients.
This position is ideal for a dynamic team leader who thrives on developing talent, enhancing client relationships, and contributing to the company's continued success in the competitive financial services sector. Your expertise and vision will play a crucial role in maintaining and elevating the company's reputation for outstanding client solutions.
What’s in it for you:
Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
About the role:
We’ll be relying on you to ensure that service is delivered to an exceptional standard and take the time to proactively review everything to ensure the business is always one step ahead. You’ll have accountability for monitoring the delivery of service standards for your team and will be tasked with encouraging and driving quality through continuous improvement of processes, instigating change and making improvements.
This is not your typical team manager role; we’re looking for someone to empower the team and build brilliant relationships with our clients. No one day will be the same and you’ll have the opportunity to get involved in various projects across the business.
As the team manager, you will:
Ensure the team is on track to meet SLAs & KPI’s
Monitor risk events and addressing with root cause analysis and implementing robust preventative actions
Collaborate with others across the business to enable you to deliver excellent service
Ensure adherence and attestation to the Control Framework
Representing your team and client solutions in project meetings, ensuring focus on good client/adviser outcomes
‘Live problem solving’ – exploring and agreeing solutions to complex client issues
Coaching and developing your team to help them succeed
Driving behavioural change (e.g. Ensuring people care/understand policies/risks)
Identifying opportunities to improve the customer experience and leading initiatives to implement these
Working with the other team managers to deliver consistent levels of service across the department and share best practice
About You
Resilient and adaptable: You welcome change and thrive on new challenges.
Team player: You excel in collaborative environments and motivate others effectively.
Versatile: You're comfortable juggling multiple projects and wearing different hats.
Innovative: You constantly seek better ways to do things, even if they can't be implemented immediately.
Growth-oriented: You enjoy working with smart people and are always eager to learn.
Self-starter: You thrive when given responsibility and trusted to deliver results.
Detail-oriented: You have a knack for delivering successful outcomes in dynamic settings.
Collaborative: You value a supportive culture where you feel empowered yet supported.
They've always placed more importance on cultural contribution above technical ability, but to thrive in this role, the ideal candidate will have:
Experience within a fast-paced environment within financial services (Pensions & Investments) & the associated workload management
Control & Risk Management experience
Vast experience in leading a team and enjoy coaching others to help them succeed
A track record of collaborating across teams to deliver customer/business benefit
Excellent communication skills, both written and verbal
A strong understanding of how to deliver good customer outcomes
Ready to take the next step in your career? Discover more about this exciting Team Manager opportunity at Nucleus Financial and click ‘Apply Now’ to submit your application, and a member of the recruitment team will be in touch shortly!
Our commitment to Equity, Diversity, and Inclusion
Our commitment to Equity, Diversity, and Inclusion (ED&I) is rooted in our mission to enhance retirement and achieve positive customer outcomes. Fostering a culture of diversity not only boosts creativity and innovation but also aligns with our goal of representing the communities we serve. By integrating ED&I into our journey to becoming best-loved platform, we aim to attract customers who value commercial, ethical, and sustainable practices, ultimately driving great customer outcomes.
Nucleus Financial is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, Nucleus Financial provide reasonable adjustments to support individuals of all abilities. In pursuit of this goal, Nucleus Financial seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued.
