We are working with Nucleus Financial to find a Client Contact professional to join their Client Solutions department. This is a full-time position with a salary between £23,000 - £25,000.

As a Client Contact professional, you will play a key role in supporting client relations managers in the administration and management of designated firms. You will also take ownership of various responsibilities shared across the department, ensuring high service standards are met. This role is fundamental to delivering exceptional customer service while managing a varied workload.

You should apply if you:

• Are highly organised and can manage your time effectively.

• Take pride in providing exceptional customer service and delivering the best outcomes for clients.

• Work well as part of a collaborative and supportive team.

• Are proactive and use your initiative to improve business processes.

• Can plan and manage your workload efficiently while ensuring service standards are met.

• Take accountability for any issues that arise and see them through to resolution.

• Are keen on personal development and embrace opportunities to learn and grow.

What’s in it for you:

Join the Client Solutions team at Nucleus Financial and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing.

Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.

Work-Life Balance: 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme allowing you to buy and sell up to 5 days (pro rata).

Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

Convenient Amenities: Coffee machines, located on the eastern edge of the city centre with direct links to the new central and main shopping area.

A little about Nucleus:

We are the Nucleus Financial Platforms group, and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.

Inclusion and Diversity at Nucleus:

As with most things in life, who cares, wins. We really care about inclusion.

For us, it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced, and transparent financial services sector.

More diversity means broader experience, a wider set of perspectives, and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

If you are interested in this full-time Client Contact role, click ‘apply now’ and a member of our team will be in touch!