Catch up with February's Talking Talent where Julie Mordue discussed digital transformation with expert, Mark Nichols.
Mark has spent his career with high touch customer facing teams for some of the most universally recognised brands including Virgin Mobile, Skype, Telefonica and Microsoft. His contact centre career started as a front-line agent in mail order and quickly evolved into resource planning and contact centre operations. Mark now works with businesses across a wide range of industries to support the acceleration of their digitisation plans and modernise business processes that deliver better customer outcomes and optimised costs.
Find out more about Mark’s incredible career journey and his thoughts on what’s next for the contact centre sector,
