Talking Talent with Leeds Building Society - The Winners Of The 'People-Centric Organisation' NECCA

Greenbean is proud to bring to you the first in a series of Talking Talent best practice events that will showcase the award-winning stories of last year's North East Contact Centre Awards (NECCA). This event offers a unique opportunity for those thinking about making an entry this year, the opportunity to discover the secrets to success, directly from those who have triumphed. 

This session shines a spotlight on the inaugural winners of the 2023 "People-Centric Organisation" category, Leeds Building Society. This category celebrates organisations that excel across various crucial areas, including Employee Engagement & Development, Equality, Diversity, Inclusion & Belonging, Health & Wellbeing, and Flexible Working, showcasing their commitment to creating a supportive and inclusive workplace.

When and Where:

​Date: Thursday 25th April

​Time: 9 am – 12 pm

​Venue: Leeds Building Society, Cobalt Business Park, 10 Silver Fox Way, Newcastle upon Tyne, NE27 0QJ 

​About Leeds Building Society:

​Working for a truly purpose-led organisation, colleagues at Leeds Building Society believe that it’s the people that make the biggest difference to its members and ensuring that colleagues are able to perform to their best ability is at the heart of how the Society operates. In May 2022, the Society launched Being You: Transforming Us, its inclusion and diversity strategy with the ambition to build a truly diverse workforce which ensures all colleagues feel valued and included for who they are.  Within 18 months, the building society was awarded the Inclusive Employers Standard Gold accreditation, becoming the first financial services organisation to achieve this standard on initial assessment. As a people-centric organisation, the Society’s contact centre is recognised through industry awards as leading the field on neurodiversity.  Understanding that every decision made can raise or lower barriers to participation, the Contact Centre launched its Neurodiversity Forum for colleagues and allies.  Promoting the ideals and adaptations required for all colleagues to feel understood, accepted and valued as part of the Contact Centre family. The purpose of the forum is to support and influence how teams operate by educating, informing, advising, and listening to the needs of colleagues and learning from lived experiences, professional training, networking and empowering allyship. You’re invited to meet the Leeds Building Society Contact Centre team at their site in Newcastle where they will share their people-centric journey and explain how the Neurodiversity Forum is key to future successes for colleagues and customers.

Who should attend:

Contact Centre Managers: Individuals at the helm of managing contact centre operations, seeking insights into award-winning practices and strategies to enhance their teams' performance and service delivery. ​People Leaders: Forward-thinking leaders focused on human resource development, employee engagement, and cultivating a culture of excellence and innovation within their teams.

​Register to attend:

Attendance is exclusive, with spaces limited to ensure an intimate and impactful experience. To accommodate as many organisations as possible, registration will be capped at a maximum of two attendees per organisation. To express your interest in attending please email Julie Mordue here.