30 Customer Service Advisors hired to support customers following announcement of CYBG/Virgin Money acquisition

THE CHALLENGE

We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support in the set-up of a dedicated contact centre to handle enquiries from existing CYBG & Virgin Money customers following the announcement of the acquisition. We were challenged with a smaller than usual talent pool due to the length of contract. Our approach needed to ensure high touch candidate engagement to mitigate the risk of drop-out during vetting process.

THE SCOPE

• 30 FTC Customer Service Advisors

THE SOLUTION

• Dedicated Talent Delivery Partner
• Dual branded targeted attraction campaign

THE RESULT

• 100% fulfilment of all hires within scope deadline