30 Customer Service Advisors hired to support customers following announcement of CYBG/Virgin Money acquisition
We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support in the set-up of a dedicated contact centre to handle enquiries from existing CYBG & Virgin Money customers following the announcement of the acquisition. We were challenged with a smaller than usual talent pool due to the length of contract. Our approach needed to ensure high touch candidate engagement to mitigate the risk of drop-out during vetting process.
- 30 FTC Customer Service Advisors
- Dedicated Talent Delivery Partner
- Dual branded targeted attraction campaign
- 100% fulfilment of all hires within scope deadline
100% fulfilment of all hires within scope deadline
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Why do I need RPO?
Rethink the way you recruit, optimise your approach to hiring talent and keep abreast of the latest tools and legislation.
How will it benefit me?
Measurement is intrinsic to the success of our work, demonstrating what works and where to improve, while informing future approach to resourcing processes and strategy.
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