Latest Insight, News and Events

Check out the latest insight, news, events from the team at greenbean.

5 ways to bring Job Crafting to the Contact Centre

As a society, and in business, people embrace opportunities for the personalisation of products and services....

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Announcing the shortlist for NECCA20…

The shortlist for The North East Contact Centre Awards 2020 NECCA20 has been revealed. The shortlist for...

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Directors welcome employees to new greenbean HQ

The directors of NRG and greenbean, part of the Galago Group, were delighted to welcome employees to...

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The Evolution of the Customer and Employee Experience

As organisations reflect on key learnings and insight gained over the last few critical months, and...

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Custmoer services

New Research: The Evolution of Contact Centres

Contact centres have undergone incredible transformation and innovation this year. Covid19 was the catalyst for digital led...

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Employers look to hire more temporary staff to aid business recovery

Temporary staff are becoming increasingly important to businesses as they try to recover from the effects of...

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Three Challenges for UK BPOs

The Awkward Truth: Three Challenges for UK BPOs

The arrival of COVID delivered the proof of the densely inter-connected fabric of business in the...

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Economy restarts

Shaping a flexible workforce for the future

Matt Lazenby caught up with one of the UK’s contact centre thought leaders to hear his...

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