Latest Insight, News and Events

Check out the latest insight, news, events from the team at greenbean.

Custmoer services

New Research: The Evolution of Contact Centres

Contact centres have undergone incredible transformation and innovation this year. Covid19 was the catalyst for digital led...

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Employers look to hire more temporary staff to aid business recovery

Temporary staff are becoming increasingly important to businesses as they try to recover from the effects of...

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Three Challenges for UK BPOs

The Awkward Truth: Three Challenges for UK BPOs

The arrival of COVID delivered the proof of the densely inter-connected fabric of business in the...

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Economy restarts

Shaping a flexible workforce for the future

Matt Lazenby caught up with one of the UK’s contact centre thought leaders to hear his...

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NECCA20 Webinar 25 June 2020 2pm

Your invitation to the North East Contact Centre Awards 2020 webinar

To provide extra support for nominations ahead of the nomination deadline on 31 July, the North...

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Contactless Recruitment

Is contactless recruitment the new normal?

Covid19 has forced businesses to review all aspects of their operation. Leaders have needed to become...

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Organisational Transformation

Operational transformation in the contact centre sector

Contact centre operations throughout the world are analysing their response to Covid19. Lessons learned from the...

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Plan to rebuild business through change and transformation

Plan to rebuild business through change and transformation

The UK Government has now revealed their three-phase strategy ‘Our plan to rebuild‘ for gradually lifting...

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