Winners of the UK National Contact Centre Awards 2019

Congratulations to all finalists, runners up and winners of the UK National Contact Centre Awards 2019!

View the full list of winners below.

Individual Awards

Contact Centre Support Manager – Gill Morris – Hermes Europe

Resource Planning/Workforce Management Manager – Leanne Davies – Endsleigh Insurance

Quality Manager – Coleen Kelly – Assurant

Customer Experience Manager – Laura Welch – Home Group

Training/Coaching Manager – Michelle McInally – HSBC

Business Improvement Manager – Gareth Embrey – Lloyds Bank International

Team Leader/Manager Rising Star – Asjad Mahmood – Metro Bank

Team Leader/Manager Multi-channel – Edward Vanderlee – Diabetes UK

Team Leader/Manager Technical – Sophie Boshell – Virgin Media

Team Leader/Manager Sales – Lyndsey Stephenson – Sage UK

Team Leader/Manager Service – Carol Bryan – NHS Professionals


Contact Centre Manager Awards

Contact Centre Manager-Outsourced – David Lutton – Teleperformance

Contact Centre Manager of the Year-Small – Stefan Marsh – AXA Insurance

Contact Centre Manager of the Year-Medium – Nichola Hall – Sage UK

Contact Centre Manager of the Year-Large – Neil Armstrong – RBS – Ulster Bank


Organisation Awards

Best Diversity and Inclusion Programme – Colleague Support – emovis

Most Positive Impact on the Community – Clwyd Alyn Housing Association

Most Effective Employee Engagement Programme-Small – HSBC

Most Effective Employee Engagement Programme-Large – Tesco Mobile Capita Partnership


Team Awards

Digital Team – Severn Trent

Learning and Development Team – Team Knowhow

Contact Centre Customer Support Team – British Telecom

Contact Centre Colleague Support Team – emovis

Contact Centre Operations Support Team – Barclaycard

Business Improvement Team – Aegon

Operational Excellence Team – Ageas


To find out more about the longest established awards for the UK contact centre industry, visit