NECCA21 – The Shortlist is Announced!

greenbean are once again proud to headline sponsor The North East Contact Centre Awards (NECCA) which is now in its 17th year.  The Awards recorgnise and reward the achievements of individuals, teams and organisations who have made North East Contact Centres among the best in Europe. The first round of judging for the 2021 programme is now complete and the shortlist for NECCA21 has been announced below.

Congratulations to all individuals, teams and organisations that have made this years shortlist. We look forward to celebrating your success at the glittering Awards ceremony at The Lancastrian Suite, Gateshead on Thursday 11th November 2021.

CUSTOMER SERVICE STAR (VOICE)

Louise Moran, BGL Customer Service

Louisa Patton, Leeds Building Society

Connor Cervantes, Leeds Building Society

Callum Carr, Ocado

Sarah Nelson, Ocado

Michael McCrostie, Sage

CUSTOMER SERVICE STAR (DIGITAL)

Jason Beattie, Barlcays

Sarah Withycombe, Barclays

Muzaid Hussain, BGL Customer Service

Andrew Marron, Leeds Building Society

Raymond Alexander, Leeds Building Society

CUSTOMER SALES STAR

Nitin Katyal, BT / EE

Chloe Green, Worldpay

Jessica Guyatt, Worldpay

SUPPORT SUPERSTAR

Kenza Ellis, BT / EE

Emily Simmons, Leeds Building Society

Madeline McGee, Ocado

Emily WIlson, Sage

David Anderson, Sage

APPRENTICE OF THE YEAR

Blaise Havelock, BGL Customer Service

Chloe Huntley, Leeds Building Society

SERVICE TEAM LEADER

Amanda Curtis, Barclays

Connor Varley, BGL Customer Service

Chris Bell, Leeds Building Society

Callum Scrimgour, NHS Business Authority

Trevor Johnson, Worldpay

SALES TEAM LEADER

Sarah Hownam, Parkdean

Lynsey Heron, Sage

Martin Mawer, Worldpay

Matthew Sefton, Worldpay

Romana Moffatt, Worldpay

INSPIRATIONAL LEADER

Kelly Shippen, Leeds Building Society

Susan Britton, NHS Business Services Authority

Gary Charlton, Sage

Jess Scott, Worldpay

Emma Vinter, Worldpay

TEAM OF THE YEAR: CUSTOMER SERVICE

Chat and Social Team, Barclays

Reco Team, Leeds Building Society

Customer Relations Team, Sage

Customer Service Team, Northumbria Police

TEAM OF THE YEAR: SUPPORT

Operational Support Team, BGL Customer Service

Academy Team, Leeds Building Society

Sales Enablement, Sage

SBC Customer Success, Sage

Performance Plus Coach and Quality Team, Serco

Sitel Newcastle Learning Team, Sitel

TEAM OF THE YEAR:  SALES

Upgrades and Retention Community Team, BT / EE

Auto Entry Team, Sage

Migration Team, Sage

Product Specialist Team, Sage

ORGANISATIONAL AWARDS

Kura

Leeds Building Society

NHS Business Service Authority

ResQ

Parkdean Resorts